Cancellation policy

Cancellation Policy

We understand that sometimes circumstances change, and you may need to cancel your order. We offer a cancellation window of 24 hours from the time your order is placed.

Cancellation Process

To cancel your order, please contact our customer service team by email at Hello@ ShopJMBotanicals.com within 24 hours of placing your order. Please include your order number and the reason for cancellation in your email. We will process your cancellation request promptly and issue a full refund to the original payment method.

Cancellation After 24 Hours

Unfortunately, we are unable to process cancellations for orders that have already been processed or shipped. If you wish to cancel your order after the 24-hour window has elapsed, please refer to our Returns and Exchanges Policy for information on returning your order once it has been received.

Contact Us

If you have any questions about our cancellation policy, please contact us by email at Hello@ShopJMBotanicals.com or by mail using the details provided below:

JM Botanicals Post Office Box 397, New Albany Ohio 43054