Shipping policy

Shipping Policy

1. Processing Time

Orders are typically processed and shipped within 3-5 business days of the order being placed. Orders are not shipped or delivered on weekends or holidays.

2. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. We offer a variety of shipping options to suit your needs, including standard shipping, expedited shipping, and international shipping.

3. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within [number of hours/days] of the email being sent.

4. Domestic Shipping

We offer shipping within the United States using various carriers, including USPS, UPS, and FedEx. Shipping times may vary depending on the destination and shipping method selected.

5. International Shipping

We also offer international shipping to select countries. International orders may be subject to customs duties, taxes, and/or brokerage fees, which are determined by the destination country's customs office. We are not responsible for any customs duties, taxes, or brokerage fees incurred on international shipments.

6. Shipping Delays

While we strive to ensure timely delivery of all orders, we cannot guarantee shipping or delivery times. Shipping delays may occur due to factors beyond our control, such as weather, natural disasters, or carrier delays. We will communicate any significant delays to you promptly.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim.

8. Address Accuracy

Please ensure that your shipping address is accurate and complete before submitting your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Shipping Restrictions

Some products may be subject to shipping restrictions due to their size, weight, or contents. We will notify you if any items in your order are subject to shipping restrictions.

10. Contact Us

If you have any questions about our shipping policy, please contact us by email at Hello@ShopJMBotanicals.com or by mail using the details provided below:

JM Botanicals Post Office Box 397, New Albany Ohio 43054